Sunday, December 28, 2008

Computer Withdrawal!!!

I've missed you all (and being online in general). To make a long story - well, less long (can't promise 'short'. You know me.) - my computer was infected with a couple of nasty trojans on December 4.

Virtumonde and FakeAlert made themselves at home on my p.c., infecting all sorts of files, including my start up registry, which meant *everything* slowed to a crawl. I'm not kidding. I was typing a Word document last week. I'm typing away all along looking at a blank white Word document. I get up from my desk, go to the fridge, pour myself something to drink, load a few dishes in the dishwasher and sit back at my desk, just in time to see my words appearing one by one as if a ghost was typing them.

Side Note #1: I'm rather angry at McAfee right now. First, I renewed my annual Security Suite subscription on Oct. 21 - three weeks before expiration - and I have auto updates. Nevertheless, Virtumonde (which has been around since 2005) managed to slip past. How does that happen? Second, the viruses occurred during a visit to a "McAfee Approved" (green) site. To make matters worse, when I did a full system scan, it didn't even detect Virtumonde.

I contact McAfee Live Chat. They used to be great - they'd email you instructions on how to remove viruses. Not anymore. Now they charge $89.95 per incident to remotely remove your virus(es) for you. Excuse me, five weeks prior I paid them $69.95 to protect me in the first place. No way are they getting more of my money.

Side Note #2: I read about PC Tool's Spyware Doctor. It got excellent reviews and at $29.95, I thought it might be worth a try. It's a faster scan than McAfee, it found Virtumonde but couldn't remove it. I must say, I was impressed with their tech support. Twice I received an email reply within 24 hours. As of Dec. 18, my issue had been 'escalated' which I believe means that someone 'higher up' would take a look. However, as their 30-day satisfaction guarantee came to an end - with no resolution - I decided to cancel and get a refund. I wouldn't, however, rule out using them in the future.

So on Saturday, we go to Best Buy. Trying to decide whether to buy a new desktop p.c. to replace the possessed one, or whether to splurge on a laptop for me. We found a nice deal on a Dell. It's so new, they don't have it in stock yet, but hopefully it'll arrive Tuesday and I'll pick it up. (By the way, Brad at Best Buy is earning his commission or hourly rate - whichever.)

Since we committed to buying a laptop, I thought I'd make one last attempt at salvaging my 4-year old desktop. As in, scrubbing the hard drive and reinstalling the recovery disks I made when I first purchased the computer. What possessed me to create recovery disks is beyond me. I'm sure I was prompted to do so, but I don't recall neither hide nor hair. But sure enough, I have seven CD's labeled in my handwriting HP Recovery Disk #___ of 7.

Yesterday, I backed up all my digital photos and loaded all our playlists on iTunes so I can sync our Apple Christmas gifts (Touch for me, Nano for Dear Hubby, Shuffle for Son #2) one last time. Today, I "recovered" the p.c. and reset it to the way it was in August 2004. It took a few hours to reinstall the important stuff: Microsoft Office, Windows Updates, iTunes8, McAfee Security Suite (my subscription is valid through Nov., so I thought I might as well use them until then).

McAfee detected and quarantined a less malicious trojan (no Virtumonde!) and this computer - despite its age - is blazing! We're using it for a general family p.c. (as always). Dear Hubby is starting classes soon (more on that later), the kids need it for homework, etc. The laptop is mine and for emergencies.

I have so much to catch up on and hopefully, if all goes well with this computer, I'll be able to update you all soon. Thanks for hanging in there.

Hope you had a Merry Christmas!

4 comments:

Nadine said...

That's rough. I hate when that happens.

To answer your question, I would love to autograph it for you.

david santos said...

Happy New Year....

Elle*Bee said...

Thank you, Nadine. It's so exciting what you've done. Congrats again!

Welcome, David. Hope you have a Happy New Year, too.

Reet said...
This comment has been removed by a blog administrator.