I've heard of banks that charge extra feels if the customer actually wants to go inside the bank and talk to a teller. They justify it by saying that it costs more to service the in-person customer than the ATM or online banking customer (presumably because of the teller's salary). Still, I think it's a load of crock.
I believe that in the interest of good customer service, some things should be free (which isn't really free, but humor me).
That's why I was annoyed to see a sign in a doctor's office stating that they now charge $10 for any form requiring a doctor's signature. Camp forms, sports forms. Yep, $10 each. I get that it takes someone time to pull the file, check the info and hand it to the doctor to sign. But seeing as I, with help from my instance company, paid for an office visit/physical. Why charge extra for sharing that info (via a form)? To me, it's poor customer relations.